The time it takes to receive your package depends on several factors.
Shipments within the Netherlands are normally delivered within one day of dispatch (including Saturdays). Due to sorting errors or busy periods at the carrier, delivery may sometimes take longer. However, this is rare. Check the tracking information to see if the shipment has been delivered elsewhere (service point or neighbors). Both PostNL and DHL Parcel make one delivery attempt, after which the package is taken to a pick-up location. If the tracking information has not changed for two days, please contact us.
Delivery of packages sent with DHL depends on the country to which the order is being sent. The tracking information from DHL indicates the expected delivery date. Check the tracking information to see if the package has been delivered elsewhere (service point or neighbors). Both PostNL and DHL Parcel make one delivery attempt, after which the package is taken to a pick-up location. If the tracking information has not changed for two days, please contact us.
DHL Global Mail is an international shipping service for light and non-urgent packages. Your order will be sent to Germany via DHL and processed there. In the destination country, the local postal service takes over the delivery. If you have chosen DHL Global Mail, you will always receive a tracking code when the order is shipped. Delivery times usually vary between 3 and 12 business days, depending on the destination country.
Sometimes a shipment via DHL Global Mail can take longer than expected. This is usually due to delays at customs or the local postal service. The delivery times given are guidelines and not guarantees. In the event of longer delays, an investigation can be initiated. An official report can usually only be made after 30 days.