International Orders (outside EU)

International Orders (outside EU)

When ordering from outside the EU, you are responsible for any VAT, tariff, duty, taxes, handling fees, brokerage charges, customs clearance charges, etc. required by your country for importing consumer goods!

All international shipments outside the EU are eligible for these fees. There is no way for Kiwi Electronics (the shipper) to predict your country's customs/fee habits, so be prepared to pay full VAT on the fully declared value of your order as well as any customs fees your country's DHL, or postal system may charge you.

Keep a printout of the invoice we send to you as you may have to send a copy to your customs office or to the carrier.


Warning
If you refuse the parcel and do not pay the required brokerage fees, VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc - we are unable to guarantee that the parcel will reach us. Therefore, we are unable to guarantee our ability to issue a refund.


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