Ordering & Payments
My payment has failed, what do I do?
It may happen that the payment fails. In that case, our payment provider MultiSafepay will send you a reminder with a link to complete the payment. Orders with an unsuccessful payment are automatically cancelled. When paying with Sofort, it may take ...
What methods of payment do you accept?
The following payment methods are accepted through our online store: iDEAL PayPal ApplePay Bancontact Belfius KBC Giropay Riverty (from € 15,00) Maestro Sofort Mastercard VISA AMEX Trustly Payment in advance by bank transfer Payment Term (only for ...
International Orders (outside EU)
When ordering from outside the EU, you are responsible for any VAT, tariff, duty, taxes, handling fees, brokerage charges, customs clearance charges, etc. required by your country for importing consumer goods! All international shipments outside the ...
When is my order shipped?
Your order will be shipped the same day, provided the following conditions are met: The order has been placed online on a business (Mo-Fr) day before 5pm; It has been paid for online or, in the case of a business order, there is an active payment ...
Intra-Community deliveries / VAT
Are you ordering on behalf of an organization outside the Netherlands and do you have a valid VAT number? Then you do not have to pay Dutch VAT. You can enter the VAT number during checkout. To do so, select “Business” as the customer type and then ...
How do I order with you?
You can do this in 5 steps: Step 1: Shopping cart Place your item(s) in your shopping cart and proceed to the checkout. Step 2: Address information Enter your address information (if you are already logged in, skip this step). Step 3: Shipping method ...
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How do I order with you?
You can do this in 5 steps: Step 1: Shopping cart Place your item(s) in your shopping cart and proceed to the checkout. Step 2: Address information Enter your address information (if you are already logged in, skip this step). Step 3: Shipping method ...
Intra-Community deliveries / VAT
Are you ordering on behalf of an organization outside the Netherlands and do you have a valid VAT number? Then you do not have to pay Dutch VAT. You can enter the VAT number during checkout. To do so, select “Business” as the customer type and then ...
When is my order shipped?
Your order will be shipped the same day, provided the following conditions are met: The order has been placed online on a business (Mo-Fr) day before 5pm; It has been paid for online or, in the case of a business order, there is an active payment ...
International Orders (outside EU)
When ordering from outside the EU, you are responsible for any VAT, tariff, duty, taxes, handling fees, brokerage charges, customs clearance charges, etc. required by your country for importing consumer goods! All international shipments outside the ...
What methods of payment do you accept?
The following payment methods are accepted through our online store: iDEAL PayPal ApplePay Bancontact Belfius KBC Giropay Riverty (from € 15,00) Maestro Sofort Mastercard VISA AMEX Trustly Payment in advance by bank transfer Payment Term (only for ...