Returns & Warranty

Returns & Warranty
Warranty Information
All items purchased from us are covered by the legal warranty. Legal warranty means that a product is or must do what the consumer can reasonably expect from it.Some pro ducts also come with a manufacturer's warranty. This warranty does not affect ...
Returns (Consumer)
Not satisfied with your order? Our products are subject to a 30-day trial period. You can return your order (or part thereof) to us within 30 days of receipt if it is a consumer purchase. A number of conditions apply in order to make use of this ...
Returns (Business)
As a business customer, we offer the option to return products within 30 days of receiving the order. An order is considered a business order if a company name is specified in the billing address. You will then receive an invoice in the company name ...

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How do I order with you?
You can do this in 5 steps: Step 1: Shopping cart Place your item(s) in your shopping cart and proceed to the checkout. Step 2: Address information Enter your address information (if you are already logged in, skip this step). Step 3: Shipping method ...
Intra-Community deliveries / VAT
Are you ordering on behalf of an organization outside the Netherlands and do you have a valid VAT number? Then you do not have to pay Dutch VAT. You can enter the VAT number during checkout. To do so, select “Business” as the customer type and then ...
When is my order shipped?
Your order will be shipped the same day, provided the following conditions are met: The order has been placed online on a business (Mo-Fr) day before 5pm; It has been paid for online or, in the case of a business order, there is an active payment ...
International Orders (outside EU)
When ordering from outside the EU, you are responsible for any VAT, tariff, duty, taxes, handling fees, brokerage charges, customs clearance charges, etc. required by your country for importing consumer goods! All international shipments outside the ...
What methods of payment do you accept?
The following payment methods are accepted through our online store: iDEAL PayPal ApplePay Bancontact Belfius KBC Giropay Riverty (from € 15,00) Maestro Sofort Mastercard VISA AMEX Trustly Payment in advance by bank transfer Payment Term (only for ...

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